| |
|
 |
What is my account balance? |
|
What is the address I mail my Postage-On-Call check to? |
|
How long does it take from when I mail my check until it is posted to my Postage-On-Call account? |
|
Has my ACH account been established yet? |
|
Who do I make my Postage-On-Call check payable to? |
|
Who do I contact to order consumable supplies? |
|
What is my user PIN number? |
|
What is the Postage-On-Call PIN number for my Model 9659 Postage Meter? |
|
My postage meter displays "Lock Out". What does this mean? |
| |
|
|
What is my account balance? |
| |
Call Postage-On-Call at 1-800-867-3738. When prompted by the operator, choose "Account Info." Or log onto Postage-On-Call.com |
| |
Back to top | Home |
|
What is the address I mail my Postage-On-Call check to? |
| |
Please make checks payable to "United States Postal Services". Deposits will be accepted at any of the following remittance addresses. The address with the most efficient mail service from your location will be pre-printed on your deposit slip coupons. |
| |
|
PA |
IL |
CA |
Regular Mail
CMRS-POC
P.O.Box 7247-0255
Philadelphia, PA 19170-0255
Overnight
Mail
Citibank Delaware
Attn: Lockbox #0255
1615 Brett Road
New Castle, DE 19720
|
Regular Mail
CMRS-POC
P.O.Box
0575
Carol Stream, IL 60132-0575
Overnight
Mail
Citibank Services
Attn: Lockbox #0575
8430 W. Bryn Mawr Ave. 3rd
Floor
Chicago, IL 60631
|
Regular Mail
CMRS-POC
P.O.Box 894715,
Los Angeles, CA
90189-4715
Overnight Mail
Postmaster Relationship-Lockbox Processing
Attn: (4715) Neopost
5860 Upland
Way
Culver City, CA 90230
| |
| |
Back to top | Home |
|
How long does it take from when I mail my check until it is posted to my POC account? |
| |
Approximately 7 to 10 working days for regular mail. For overnight, 3 to 4 business days. |
| |
Back to top | Home |
|
Has my ACH account been established yet? |
| |
It normally takes 10 working days from the date of receipt. To verify, call 1-800-867-3738. |
| |
Back to top | Home |
|
Who do I make my Postage-On-Call check payable to? |
| |
The United States Postal Service. |
| |
Back to top | Home |
|
Who do I contact to order consumable supplies? |
| |
Call 1-800-735-5343 or click on "eSHOP" from the Neopost web site http://www.neopostinc.com. |
| |
Back to top | Home |
|
What is my user PIN number? |
| |
If you have a Neopost Model 9640, 9659, or 9500 Series postage meter your PIN number is 9999. If you have a Model 9280 Series postage meter your PIN number is the same as your meter’s serial number. If you have a SM-22 or SM26 Postage Meter your supervisor pin number is 9430. |
| |
Back to top | Home |
|
What is the POC PIN number for my Model 9659 Postage Meter? |
| |
It is the same as your user PIN number. |
| |
Back to top | Home |
|
My postage meter displays "Lock Out". What does this mean? |
| |
You need to perform a P-20 meter inspection with this meter. You can do this by using the "1-800-TO RESET" phone line. Just select the option "To clear a P-20". You can get your meter readings by looking at your user guide. |
| |
Back to top | Home |
